Faqs & Help • Answers to all your burning questions

Got a question for VIP San Rafael? Browse through these Frequenty Asked Questions to learn more about our selection of sex toys, lingerie & apparel, bachelorette supplies, XXX movies, sexual enhancement products, condoms, & more!

Still can't find the answer to your question? Contact VIP San Rafael through our site or social media!

“I see you carry adult movies- Do you have viewing booths or an arcade?” No, VIP does not have video viewing booths or an adult arcade. We do not have plans to make these additions to our store at any time in the future.

“Do you know of any popular hook-up spots, swingers clubs, massage parlors, or similar adult meeting & activity venues?” Our staff does not actively keep tabs on any kind of adult meeting venue. However, we do carry the West Coast Sex Directory, a periodical magazine that specializes in advertisements for clubs and swingers venues, as well as personals ads from singles and couples looking to meet new people.

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“I’m having a fundraiser- can you donate a gift basket/sex toys/lingerie/gift card?” Yes, we love participating in community events! Currently, the amounts and types of products we are able to donate are determined largely on a case by case basis, and depend on what we are reasonably able to take from our inventory. Call the store or come in today for more information about donations from VIP.

“Do you carry Viagra or Cialis?” No, both of these medications require a prescription from a medical professional. However, we do carry a wide array of herbal supplements and sexual enhancement products, for men and women alike, which may be able to meet your need as effectively as prescription medications!  We recommend that you talk to your personal physician before beginning any regimen of sexual enhancement products or supplements.

“I can’t find the product I’m looking for in your store and/or I found something I like, but it’s not in my size- can you do special orders?”
Yes, it may be possible for us to special order products in some cases.  We require a $20 minimum deposit, which is applied to the purchase when the product comes in. The required deposit amount may vary, and more expensive merchandise may require a larger deposit. Please keep in mind that wait time for special orders varies, and can take longer for some items.

“Do you carry ‘spice’, ‘bath salts’, or ‘oil burners’ as part of your smoke shop…?” No, VIP does not carry any of the aforementioned products or any equivalent products in our smoke shop. We do not have plans to add these products to our inventory at any time in the future.

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“…What about Salvia, Kratom, and N2O cartridges?” Yes, we do carry Salvia, Kratom, N20, and some other party and/or herbal supplements  as part of our smoke shop.

“Are your online store and VOD links actually a part of your brick and mortar store? How do they work?” Currently, all of the online store links in our Buy Online section of the website direct you to businesses and distributors, who we have a working relationship with, but are not directly related to, and are not run by our VIP San Rafael staff. Because of this, online pricing and selection will not necessarily be the same as what we have in our store. If you see an item online, and would like to pick it up in our store, you should call ahead to see if we carry it as part of our normal inventory. Likewise, be advised that we will try to accommodate but cannot always facilitate price matching with these online retailers, because of differences in ordering and overhead.

“I’m having an issue with the product I bought online/ I’m having technical issues with the online ordering system, what do I do?” If you have an issue with a toy or movie you ordered through one of our affiliate fulfillment companies, were mailed the wrong item, were not mailed the item at all, were overcharged, or have any similar issues, we suggest that you use the contact form on the online store’s page to contact our fulfillment company directly. If there is an issue with an item you purchased through one of our fulfillment sites, the return policy for that specific fulfillment company will override our in-store policies regarding defective items. However, if you have difficulty in rectifying ordering issues though one of these distributors, we welcome you to come into the store, so that we can attempt to help solve the problem for you as soon as possible.